How a 911 Dispatcher Handles a Call

When you call 911 to report an emergency, the dispatcher will ask you five basic questions . . .
  • Where is this happening?
  • When did this happen?
  • What is happening now and why?
  • Who is involved?
  • How can we help?
In addition to these questions, there is some other information you may need to provide. Include the exact location or address of the emergency and a clear description of exactly what is happening. When giving locations include nearby intersections, landmarks, building name, floor, room or apartment number, as well as directions to the address, if possible.

Attempt to stay calm when you are talking to a 911 dispatcher. Take a deep breath. Listen to and answer each question. Do not hang up after dialing 911 until the dispatcher tells you to do so, even if you did not mean to dial 911.